Partnering with CaptureTech
“The cooperation with CaptureTech, in addition to its flexibility, is also characterized by its short lines of communication and informal nature. After Troostwijk was acquired by the Spanish company Tinsa, which has its own complete data center, I had to get used to the fact that this contact is now more formal.
Tinsa’s IT policy is that they want to rely as little as possible on third parties, at least for IT infrastructure. Therefore, Tinsa still has an on-premises data center for all business units, rather than moving to the Cloud. They also want to keep security in-house.
So we have both dedicated hardware in the Spanish data center, as well as our own environment on shared hardware. We are responsible for management and applications ourselves, though, and CaptureTech understands that. For example, they support us when we have questions we want to spar with a professional about. They also provide us with a second opinion if requested. In short, CaptureTech is also flexible in this area and provides us with the support we need, when we need it,” said Toin.
IT as an essential part of Troostwijk’s operations
Troostwijk is originally a family business, which began with appraisals 90 years ago. Meanwhile, Troostwijk also performs contra-expertises and risk inspections, and Troostwijk’s experts can be called in for advice and research. “For some time now we have also had a platform for risk management, which our customers can use. With this we unburden them and with this IT is no longer just supporting what Troostwijk does; it has become an essential part of our business operations,” says Toin.
“We are becoming increasingly digital and like to take away concerns surrounding risk assessments, valuations and claims settlements from our clients. Furthermore, we provide, as the only one in the Netherlands, training for risk experts. That too requires a solid IT infrastructure. In short, we can no longer do without it, and CaptureTech understands that like no other. Our cooperation is therefore based on years of understanding and trust. The fact that we are not tied to expensive service contracts and can pay for what we need at competitive rates is also an absolute advantage,” he continues.
Working on a project basis
CaptureTech supports Troostwijk with the services and products they need, when they need it. Flexible and based on mutual respect and trust. “For example, Troostwijk is ISAE 3402 certified: a certification for managing risk, security and internal control in outsourcing. One of the components is the proper setup of the service desk so that everything is secured for our customers. CaptureTech supported us in this component and also provides the necessary security check every two years to maintain the certification” explains Toin.
“What’s just really nice about a project like this is that you know each other, you know what you can do with each other and the lines of communication are short. It’s no use to me if I have a question or challenge and then have to wait weeks before my partner has time to discuss it. At CaptureTech, I’m sitting down to a cup of coffee within a week – and sometimes within a day – to talk things through. If I need ad hoc support, it’s there. Without fussing about service contracts and so on. As I said: a very pleasant cooperation in which I have absolutely no need to look elsewhere. I think that says enough, right?” Toin concludes the conversation.
Want to know more about Troostwijk? Check out their website here.