E-commerce in the Netherlands continues to grow in 2019, with online spending expected to continue to grow by 8%. The trends in this area mostly relate to improving the customer experience. Consider, for example, faster delivery time. One key element in this is implementing a voice solution for order picking. Wise web shops invest in a distinctive customer experience. Voice-picking can contribute significantly to this.
Things are going well for online stores in the Netherlands: in 2015 our country had about 24-thousand online stores, at the beginning of this year there were over 32-thousand. In fact, looking at the past decade, the number of online stores has increased more than sixfold, according to figures published by CBS.
One of the biggest challenges for Web shops remains logistics. If you buy something in a physical store, you can take the purchase home immediately. When ordering by online store, you usually have to add a day to that. In any case, the customer wants his package delivered to his home within 24 hours flawlessly. If a shop cannot meet this requirement, then the discerning consumer will choose another with a faster delivery time. Same-day delivery is on the rise.
So the importance is great to collect customer orders in the most productive way possible. Voice-picking is ideally suited for this purpose. Voice technology lets your order pickers perform warehouse tasks with a headset and microphone. Each set can be quickly “personalized” to an individual worker’s pronunciation with speech recognition by speaking a set of words. Through voice instructions, the employee is managed efficiently. Through the microphone, it can exchange data in real time with the underlying computer system (warehouse management system, WMS).
Voice technology for order picking brings speed gains of up to 35 percent. The accuracy of picked orders also improves significantly through voice-picking. Greater speed, fewer errors, faster delivery, maximum customer satisfaction. In short, a non-negligible contribution to the success of your online store.
During our proven walkthrough of a distribution center, we analyze your warehousing processes and come up with sound advice on voice based on that analysis. We calculate your ROI including the payback period. Productivity increases by at least 20% by deploying a voice solution from CaptureTech. And with the use of CaptureTech’s Performance Manager, you can further optimize processes after implementation!
At CaptureTech, we make office and logistics collaboration possible. We believe that organizations can be more successful through better and faster collaboration. This contributes to increased productivity and job satisfaction. Want more information or a quote? Then contact us directly at +31 252 241544 or send an email to [email protected].
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