E-commerce is thriving
Things are going well for online stores in the Netherlands: in 2015 our country had about 24-thousand online stores, at the beginning of this year there were over 32-thousand. In fact, looking at the past decade, the number of online stores has increased more than sixfold, according to figures published by CBS.
Logistical challenge
One of the biggest challenges for Web shops remains logistics. If you buy something in a physical store, you can take the purchase home immediately. When ordering by online store, you usually have to add a day to that. In any case, the customer wants his package delivered to his home within 24 hours flawlessly. If a shop cannot meet this requirement, then the discerning consumer will choose another with a faster delivery time. Same-day delivery is on the rise.
Productive order picking
So the importance is great to collect customer orders in the most productive way possible. Voice-picking is ideally suited for this purpose. Voice technology lets your order pickers perform warehouse tasks with a headset and microphone. Each set can be quickly “personalized” to an individual worker’s pronunciation with speech recognition by speaking a set of words. Through voice instructions, the employee is managed efficiently. Through the microphone, it can exchange data in real time with the underlying computer system (warehouse management system, WMS).
The benefits of voice-picking
Voice technology for order picking brings speed gains of up to 35 percent. The accuracy of picked orders also improves significantly through voice-picking. Greater speed, fewer errors, faster delivery, maximum customer satisfaction. In short, a non-negligible contribution to the success of your online store.
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